In order to familiarise yourself with the new platform, we have compiled a few tips:
- For faster support, please ensure you log in before submitting a request.
You should login with the same details used when you purchased your service on our main site.
- Check our knowledgebase PRIOR to submitting a request. We have documented all of our most common requests in easy to follow tutorials, with screenshots. You will have your issue resolved faster if you check these tutorials.
- If you have existing requests in our old system, please resubmit them. Do not re-open old tickets via our old system.