Support Centre

Using the new Support Centre

Welcome to the new Support Centre!

In order to familiarise yourself with the new platform, we have compiled a few tips:

  1. For faster support, please ensure you log in before submitting a request.
    You should login with the same details used when you purchased your service on our main site.

  2. Check our knowledgebase PRIOR to submitting a request. We have documented all of our most common requests in easy to follow tutorials, with screenshots. You will have your issue resolved faster if you check these tutorials.

  3. If you have existing requests in our old system, please resubmit them. Do not re-open old tickets via our old system.

Have more questions? Submit a request