Support Centre

Paying by Credit Card

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Credit card payments are processed manually by our Accounts & Billing Department in order to ensure accuracy; previous automated systems we have used have led to incorrect subscriptions.

As a result, after submitting your payment, your invoice may still show 'Unpaid'. This is normal; there is no need to be alarmed. Your invoice will be switched to 'Paid' once our team have processed your payment.

If you have submitted multiple credit card payments accidentally, you will only be billed once. Our system automatically removes duplicate entries.

If you have any questions or concerns regarding your credit card payments, please contact our Accounts & Billing Department. 
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