Support Centre

Updating ARK: Survival Evolved

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To update your server, simply login to the GamePanel and navigate to your server's page.

Click the Steam Update icon and wait for the update to complete.

Frequently asked questions

I completed an update but it is still showing the old version in the GamePanel

The GamePanel version indicator, next to your server name, takes up to 30 minutes to reset after you install an update. You should use the Steam Update button to determine if an update is available. 

I updated my server and now it won't appear in-game.

ARK: Survival Evolved servers can take up to 30 minutes to appear in-game. You should avoid restarting your server as this will reset the time period. If your server does not appear after 60 minutes of being online, please contact us. 

The update tool is stuck; it hasn't moved from the current percentage. 

In this situation, simply close the Steam Update window and run the update again.

 

Have more questions? Submit a request

Comments

  • Avatar
    Andrew Hamilton

    So how do we wipe our server?

  • Avatar
    David Squires

    You need FTP access to your sever and you navigate to the folder here :
    /103.231.90.xxx_7777/ShooterGame/Saved/SavedArks

    Stop the server

    You can create a new folder 1 level above it and move everything there or you can delete all the files within the SavedArks folder.

    Start the server and it will generate a new Island - Takes 10-15 minutes.

    May need to run the Steam Update tool again to bring your server inline with the client version.

  • Avatar
    Tylor Wattus

    Is 181.1/2 not available yet i cant play my server cause it wont update

  • Avatar
    David Squires

    I found I have to 'Stop' the server , then run the update , then start server.
    Mine is running 181.2 , so the files are out.

  • Avatar
    Tylor Wattus

    yea took a few hrs but started working

  • Avatar
    yu zhu

    over 90mins,still shows old version,and still can not see the game online.someone help??

  • Avatar
    Javed

    Hi Yu, if you're still having issues with your service could you please update the ticket you currently have open with us?

  • Avatar
    yu zhu

    what ticket are you saying? my game is up to date and so is the steam.

  • Avatar
    Javed

    Hi Yu,

    Please send an email to hello@wombatservers.com and we can help you further.

  • Avatar
    Kim Stockley

    Update 188 totally screwed up my server, server password does not work, when i update settings in the config file nothing saves, cant seem to change to pve, third person wont allow etc. Would like some tips on why this is so please.

  • Avatar
    David Squires

    I use WinSCP to FTP access my server.

    I had to re edit the GameUserSettings.ini file at //ShooterGame/Saved/Config/WindowsServer.

    Found all my settings got done over, had to re-add password and RCON settings.
    Also found I cant add some settings in, not sure if Bug with 188 or file restriction.
    But yea, also missing 3rd person and Cross hairs, when I try and add them back to the file it dumps them.

    Makes using an Bow and arrow at range a challenge (^_^)

    The file locks out at lines to do with server settings, and I was only able to add these extra lines.

    TamingSpeedMultiplier=10
    HarvestAmountMultiplier=10
    TamedDinoDamageMultiplier=1
    TamedDinoResistanceMultiplier=1
    XPMultiplier=10.000000

    Hoping just a bug.

  • Avatar
    Kim Stockley

    Have sent a ticket in, i went through all those config files and everythings repeated twice and any changes i make never save they just go back to how they were. Also cannot see where the options are such as pve/pvp, crosshair, third person enabled etc are in the config file, they just dont seem to be there after 188

  • Avatar
    Kim Stockley

    Anyone know how to add mods to these wombatservers? if so please post a step by step how to here please

  • Avatar
    Dale DuRose

    I have issue were my update failed and i can't update to the new version.